Effective Date: June, 2023
Thank you for choosing Koc TV Solutions. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our devices, mobile apps, and related services. By setting up or using our devices or services, you agree to the practices outlined in this Privacy Policy.
Information We Collect
a. Personal Information:
We may collect personal details such as your name, email address, phone number, shipping address, and payment information when you register your device, create an account, or contact customer support.
b. Device & Usage Data:
We automatically collect data related to your device and how you use it, including device ID, IP address, hardware model, operating system, firmware version, network information, settings, apps used, and viewing habits.
c. Cookies and Tracking Technologies:
Our mobile app, device interface, and website may use cookies, device identifiers, and similar technologies to improve performance, personalize recommendations, and analyze usage trends. You can manage these preferences through your settings or device menu.
How We Use Your Information
a. To Operate and Support Our Devices and Services:
We use your information to activate your device, provide software updates, offer technical support, and deliver the content or features you request.
b. To Improve Product Performance:
We analyze usage patterns and technical data to troubleshoot issues, enhance system performance, and improve your overall user experience.
c. Marketing & Communication:
With your permission, we may send you device tips, promotional offers, updates, and surveys. You can opt-out of marketing communications at any time.
d. Compliance & Safety:
We may use your information to comply with legal obligations, enforce our terms of service, and protect against fraud or misuse of our devices and services.
Information Sharing and Disclosure
a. Trusted Service Providers:
We may share your data with third-party vendors who help us provide core services such as cloud storage, payment processing, or customer support. These vendors are contractually bound to use your information only as directed by us.
b. Business Transitions:
If Koc TV Solutions is acquired, merges with another company, or sells its assets, your data may be transferred as part of that transaction. You will be notified of any such change.
c. Legal Requirements:
We may disclose your information if required to do so by law, court order, or to protect our legal rights or the safety of others.
Data Security
We use industry-standard technical and organizational measures to safeguard your personal information. While we strive to protect your data, no system can guarantee absolute security.
Your Rights and Choices
a. Manage Your Data:
You have the right to access, update, or delete your personal information. You can do this through your device settings, app, or by contacting us directly.
b. Marketing Preferences:
You may unsubscribe from promotional communications by following the instructions in our emails or changing your preferences in the settings menu.
Children’s Privacy
Our devices and services are not intended for children under 18. We do not knowingly collect personal information from minors without parental consent. If we become aware that we have done so unintentionally, we will delete the information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our devices, services, or legal obligations. If we make significant changes, we will notify you via the device interface, app, or email.
Contact Us
For any questions, concerns, or data requests regarding this Privacy Policy, please contact us at:
📧 support@koctvsolutions.com
Thank you for trusting Koc TV Solutions and our devices.